Winning a Smart CEO Volt Award feels great!

We’re still floating a bit after taking home a very cool trophy last week, courtesy of Smart CEO magazine’s Volt Awards. We won in the “Innovators” sub-category, which is all about organizations pioneering new technologies to help their customers. We certainly hoped we’d take the prize, but were over the moon when our name was called out at the great ceremony held at the Ballroom at the Benjamin Franklin House.

As President & CEO  of Direct Choice, I got to hit the stage and carry the trophy. But the real kudos go to a much bigger group…Don Draper (yes, we have the real Don Draper at our agency), our Technology Director, is the master of all things IT. When someone in our agency says, “What if we…???” – and each and every time, Don makes it happen. That’s the case with our winning applications of Smart Renewal, Lead Machine and Digital Contracts, which are assisting organizations such as health care insurers and others to find, engage, persuade and renew ideal member customers at a killer ROI.  Our super-smart Account and Creative folks dreamed big, and we came up winners as a result.

I’m thrilled for our clients and our staff, and so happy that additional companies can benefit from this 1-2-3 punch of technology-enabled marketing muscle.  Thanks to the terrific crew at Smart CEO, and the hard-working and talented people who made the evening so amazing and memorable. We love the magazine, and everyone we’ve met through our association.

And speaking of awards—we’re on to the PDMA’s Benjamin Franklin Awards next month, and we’re eagerly anticipating those, too.

Keep following us!

-Nick Lanzi, President & CEO, Direct Choice, Inc.

 

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Direct Choice Inc. is a full-service direct marketing agency that has worked with national and regional brands in a wide variety of vertical markets. In addition to this blog, you can also find us on Facebook, TwitterYouTube and LinkedIn.

Fat chance: Obesity and Health Costs

With health care’s uncertain future, and regardless of which side of the debate you weigh in on, it’s an interesting exercise to reflect a bit on one of the most significant contributing factors to rising health insurance costs for everyone: the growing size of two-thirds of America.  The sobering fact is that the majority of us are either obese or overweight.

 

Obesity is one of the biggest drivers of preventable chronic diseases and health care costs in the country.  And it’s related to more than 30 illnesses, including Type 2 diabetes, heart disease and some forms of cancer.

 

For those who partner with health care companies in helping them communicate with members, the facts are clear: there are no winners on the business side of the obesity dilemma.  There are no “fat cats” prospering from the widening girth of the average American waistline. Insurers, including Medicare, Medicaid and private health insurance providers, have paid record claims in the past several decades for obesity-related illnesses.  And those companies now face the 2014 deadline: they cannot avoid these patients under the current new law. Consumers face higher and higher premiums, driven in large part by the high cost of these same obesity-related claims.  It’s a conundrum for which there is no simple solution.

 

But we can still dream, right?  A recent study examined how much the United States could save in health care costs if obesity rates were reduced by five percent.  The analysis found that the country could save $29.8 billion in five years, $158.1 billion in 10 years and $611.7 billion in 20 years.  The combined medical costs associated with treating preventable obesity-related diseases are estimated to increase by $48-$66 billion per year in the United States by 2030 — while experiencing a loss in economic productivity as high as $540 billion.

 

Another recent study found that an investment of $10 per person per year in proven community-based programs to increase physical activity, improve nutrition and prevent smoking and other tobacco use could save the country more than $16 billion annually within five years.  This is a return of $5.60 for every $1.80 spent. Out of the $16 billion, Medicare could save more than $5 billion, Medicaid could save more than $1.9 billion and private payers could save more than $9 billion.

 

Those are some big numbers.  But then, all federal budget and health care numbers are astronomical.  For those of us who are both consumers and health care marketers, where does our opportunity lie?

 

In the most basic sense, the onus is on us to be intelligent stewards of our own health care dollars.  I can recall my mother expressing what now seems to be a quaint attitude with regard to health care claims back in the 1970s: “You don’t want to ask the insurance company to pay out too much on your behalf.”  Sounds crazy today, doesn’t it?  Common sense — and vanity — would dictate that a healthy lifestyle would keep one in good graces with one’s insurer, by my mother’s standards at least.

 

But living in the real business world, where can we as marketing professionals be of service?  Where can our skills and knowledge base intercede to help resolve what is shaping up to be a great national challenge, this out-of-shape fiscal and health care crisis?

 

As communicators, the opportunity is there.  As niche-expert disease state marketers, the opportunity is even greater.

 

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Direct Choice Inc. is a full-service direct marketing agency that has worked with national and regional brands in a wide variety of vertical markets. In addition to this blog, you can also find us on Facebook, TwitterYouTube and LinkedIn.

 

 

5 Guaranteed Response Enhancers

Your strategic direct marketing campaign is costing you a few bucks, so you can’t afford for it NOT to succeed. What exactly is that secret sauce…that je ne c’est quoi…that Samuel L. Jackson audience-pleaser…that will deliver enthusiastic brand advocates to your product or service?

 

Herewith, in no particular order:

  1.  A compelling offer. Everybody needs an extra butt-kicker to turn inertia into action. Consider the offer—the Jillian Michaels of direct marketing—as one of the most critical elements of your campaign. 2 for 1, XX% off, VIP Service with purchase, Free gas card…whatever it may be, it should be solid from a business-case perspective and do-able fulfillment-wise.
  2. A boffo opening. Whether it’s an email, text, website, direct mail piece, TV or radio spot—you’ve got about 4 seconds to grab that prospect’s attention before it wanders back to his or her iPhone/meal/activity/driving/etc. That means those first few milliseconds are the whole shebang. To the point, it’s got to have instantaneous, KILLER appeal: a super-sexy or deceptively official envelope, an irresistible opening copy line, graphics that lead you by the nose to click-through, or whatever. You won’t get a second chance to make that first impression, just like Mom always told you, so make it count.
  3.  What’s in it for the prospect? SO much advertising copy goes on and on about “we.” As in, “At XYZ Company, we’re all about you.” Not so fast—the benefit to the prospect should come through loud and clear, over and over again, instead of shiny about-us copy. Keep the corporate glamour copy for the brochure, or as a back-cover credibility story; it’s not enough of a reason to get prospects to buy.
  4. Demonstrate the benefits and features, don’t tell about them. ‘What’s the difference?’ you may ask. A quick example:

 Telling about the benefits and features:  “The New Sentry Home Security System has 79 alarm points and operates on an advanced Titan Technology platform, unlike any other.”

Demonstrating the benefits and features:  “With the New Sentry Home Security System, your home is impervious to unlawful entry, thanks to superior technology that gives you the assurance of a 21st century virtual fortress.

      5. These days, it’s less about returning a reply device in an envelope through snail mail. It’s more likely to be a text, or a QR code for smartphone capture, or clicking on a banner
online. Whatever the channel, make it simple, non-threatening and fast.

 

 

Are you ready to respond?

 

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Direct Choice Inc. is a full-service direct marketing agency that has worked with national and regional brands in a wide variety of vertical markets. In addition to this blog, you can also find us on Facebook, TwitterYouTube and LinkedIn.