You’ve been in the print and direct mail business for over 30 years. What surprises you most about how your career has changed or hasn’t changed?
KH: Technology. When I was in print sales I had to purchase cars large enough to fit full spread mechanicals into the trunk. Now, I can put 25 jobs in my handbag. What hasn’t changed is the importance of relationships. My greatest career accomplishment is the deep and long-standing relationships developed with clients and vendors.
What aspect of your job at DCI would your colleagues find surprising?
KH: We are only as strong as our weakest link. That could be as simple as the pressman that’s distracted the day he runs your job. We live in the weeds and are responsible for many details. Every single bit of production minutiae is important to us.
I suppose that can become pretty nerve-racking. Does it keep you up at night?
KH: Rarely. We consistently apply our required quality control procedures to all projects which allow us, in most situations, the time and opportunity to mitigate issues prior to mail or distribution.
How do you relax?
KH: I probably have OCD so I’m a pretty busy lady. I am a huge golf fan. The Masters is considered a solemn event in my home. I love to cook (I think about cooking and recipes all the time!) and spend as much time as possible with my family and friends.
If you could give one piece of advice to someone entering the world of production management, what would it be?
KH: Respect and learn from your vendors They are key members of your team. I can’t do my job without them.
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