3 Smart Ways to Use AI for Member Engagement
In highly regulated industries like healthcare, pharmaceuticals, and financial services, member engagement isn’t just a priority — it’s a compliance-sensitive puzzle. Consumers expect personalized, on-demand experiences. But marketers in regulated spaces have to deliver that experience while navigating HIPAA, CMS, GLBA, and other strict frameworks. That’s where AI can help — if you use it wisely. AI isn't a gimmick or a black box. When applied strategically, it helps marketing teams improve retention, personalize outreach, and predict member behavior — while staying fully compliant. Here are 3 practical, proven ways to use AI to improve member engagement in regulated industries: 1. Predict Who’s Likely to Disengage — and Act Before They Do AI-powered predictive models can help you identify patterns in member behavior before attrition happens. Has a member stopped opening emails? Skipped appointments? Failed to activate their account? AI can flag these as early warning signs — and trigger timely, personalized outreach across compliant channels like direct...
Continue Reading